Frequently Asked Questions

Orders are prepared within 7–10 business days. Custom-made items, such as wooden statues and chasubles, usually take 2–4 weeks.

After dispatch, estimated delivery times are:

• United States: 4–14 business days
• Europe: 5–18 business days
• Other countries: 5–22 business days

Delivery times can vary with customs clearance and carrier conditions.

Orders over $50 ship free. The exact shipping cost for your order is always shown at checkout before you pay.

We ship from Vietnam to more than 70 countries, including the United States, Canada, the United Kingdom, Australia, New Zealand and many European countries. The countries available for your order are listed at checkout.

Yes. Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking to update. You can also follow your parcel on our Track Your Order page.

Our prices and shipping costs do not include customs duties, import taxes or VAT charged by your country. If your country charges these fees, they are paid by the customer and are non-refundable.

Please contact us immediately. We can only update your address within 12 hours of placing your order.

Please check with neighbors or your local carrier first. If the issue persists, contact the carrier directly to file a claim, as we are not responsible for packages marked as delivered.

Yes. We can make statues and vestments in custom sizes, colors and designs. Please contact us before ordering with the details you need (size, colors, embroidery or design, and your deadline), and we will confirm the price and production time. Custom-made items usually take 2–4 weeks to make before shipping.

Each vestment page lists its standard measurements. If you need a different size, contact us before ordering with your height and weight (and shoulder width if possible), and we will tailor the vestment to fit you.

Orders can only be changed or canceled within 12 hours of purchase, because production starts soon after. Personalized or custom-made items cannot be returned unless they arrive damaged, defective or incorrect.

Orders can be modified or canceled within 12 hours of purchase. After that, orders are processed and cannot be changed.

You can return items within 14 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase. Personalized or custom-made items, used or worn religious items, gift cards and final-sale items cannot be returned. See our Return & Refund Policy for details.

Email us at catholicarthouse@gmail.com with your order number before sending anything back. Returns sent without our approval cannot be accepted.

The customer pays return shipping, including any duties or fees on the return. If the item arrived damaged, defective or incorrect because of our error, we cover the return shipping.

After we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need extra time to post the refund.

Contact us within 48 hours of delivery at catholicarthouse@gmail.com with your order number, clear photos and a video of the item and its packaging. Please record a video while unboxing your order. Once your claim is approved, we will send a replacement or issue a refund.

We accept all major credit cards, including Visa, Mastercard, American Express, as well as secure payment options like Shop Pay, Apple Pay, and Google Pay.

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.

Payments may be declined due to incorrect billing information, insufficient funds, or bank security checks. Please contact your bank or try another payment method.

Yes. Your payment will be charged at the time you place your order.