Frequently Asked Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 2–5 business days within the U.S., depending on your location.
Do you offer free shipping?
We may offer free shipping promotions from time to time. Please check our website or checkout page for current offers.
2. Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
3. What if I entered the wrong shipping address?
Please contact us immediately. We can only update your address within 12 hours of placing your order.
4. What happens if my package is marked delivered but I didn’t receive it?
Please check with neighbors or your local carrier first. If the issue persists, contact the carrier directly to file a claim, as we are not responsible for packages marked as delivered.
Payment Information
1. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, as well as secure payment options like Shop Pay, Apple Pay, and Google Pay.
2. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.
3. Why was my payment declined?
Payments may be declined due to incorrect billing information, insufficient funds, or bank security checks. Please contact your bank or try another payment method.
4. Will I be charged immediately?
Yes. Your payment will be charged at the time you place your order.
Order & Returns
1. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase. After that, orders are processed and cannot be changed.
2. What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Some items (such as personalized products) are non-returnable.
3. How do I start a return?
Please contact us at dothoconggiao@gmail.com with your order number. We will provide return instructions.
4. Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
5. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
6. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos. We will resolve the issue quickly with a replacement or refund.