Refund policy

At Catholic Art House, we want every customer to feel confident when shopping with us. Because many of our products are handmade and some are personalized, please read this policy carefully before placing your order.

1. Return Window

We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must:

  • be unused and in its original condition;
  • be returned in its original packaging;
  • be accompanied by proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made items
  • Used or worn religious items
  • Gift cards
  • Final sale or clearance items

3. How to Start a Return

Contact us at catholicarthouse@gmail.com with your order number. Returns sent back without our prior approval will not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs, including any taxes, customs duties or import fees related to the return. If the item is damaged, defective or incorrect due to our error, we cover the return shipping costs and related fees.

We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.

5. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or not as described, contact us within 48 hours of delivery at catholicarthouse@gmail.com with your order number, clear photos, a clear video and a short description of the issue. Because our products are handmade, please inspect your order and record a video while unboxing it as soon as it is delivered. Once your claim is approved, we will offer a replacement or a refund.

7. Order Changes and Cancellations

Orders can only be changed or canceled within 12 hours of purchase. After that, orders may already be in production, especially personalized orders, and can no longer be changed or canceled.

8. Chargebacks

We are committed to resolving every issue fairly and promptly. If you have a problem with your order, please contact us at catholicarthouse@gmail.com before opening a payment dispute.