Shipping policy

1. Order Processing Time

All orders are processed within 7–10 business days (excluding weekends and holidays).

Personalized or custom-made items, such as wooden statues and chasubles, usually take 2–4 weeks to make (excluding weekends and holidays).

Once your order has been processed, you will receive a shipping confirmation email with your tracking information.

2. Shipping Destinations

We ship from Vietnam to more than 70 countries, including the United States, Canada, the United Kingdom, Australia, New Zealand and many European countries. The countries available for your order are listed at checkout.

3. Estimated Delivery Times

After your order is dispatched, estimated delivery times are:

  • United States: 4–14 business days
  • Europe: 5–18 business days
  • Other countries: 5–22 business days

Delivery times may vary depending on your location, carrier conditions, customs clearance, weather and other circumstances outside our control.

4. Shipping Costs

Orders over $50 ship free. The shipping cost for your order, if any, is always shown at checkout before you pay.

5. Customs Duties, Taxes and Import Fees

Customers are responsible for any customs duties, import taxes, VAT or other fees charged by their destination country. These charges are not included in our prices or shipping costs, including on orders that ship free.

6. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update after the package is handed to the carrier.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Address changes are only possible within 12 hours of placing your order.

8. Lost or Stolen Packages

If an order is lost in transit before delivery, we take responsibility and work with the carrier to resolve the issue. Once the carrier marks the package as delivered, we are not responsible for lost or stolen packages; please contact the carrier directly to file a claim.

9. Delivery Delays

We are not responsible for delays caused by shipping carriers, customs processing, weather or other events outside our control, but we will always do our best to help you resolve any shipping issue.

10. Contact

For any shipping question, please contact us at catholicarthouse@gmail.com.