Terms of Service
Welcome to Catholic Art House.
By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
1. Business Information
This website is operated by Catholic Art House.
Website: https://catholicarthouse.com/
Phone/WhatsApp: +84 0336 226 801
Email: catholicarthouse@gmail.com
Customer Service Address: Van Phu Urban Area, Ha Dong, Hanoi, Vietnam
Catholic Art House provides handmade Catholic statues, Catholic vestments, religious gifts, and related Catholic art products.
2. Use of Our Website
By using this website, you agree not to:
· Use the website for any unlawful purpose.
· Provide false, inaccurate, or misleading information.
· Interfere with the security or operation of the website.
· Copy, reproduce, or misuse our content, images, product descriptions, or branding without permission.
· Attempt to access restricted areas of the website without authorization.
We reserve the right to refuse service, cancel orders, or restrict access to the website if we believe a customer has violated these terms.
3. Product Information
We do our best to display product descriptions, sizes, colors, materials, and images as accurately as possible.
Because many of our products are handmade and hand-painted, slight variations in color, finish, texture, size, or details may occur. These variations are part of the handmade nature of the product and should not be considered defects.
Product images may appear slightly different depending on lighting, screen settings, or photography conditions.
4. Handmade and Custom Products
Many Catholic Art House products are handmade, hand-painted, or made to order.
Custom-made products may require additional time for design, production, painting, finishing, inspection, and packaging. Production time depends on the size, complexity, and customization requirements of the item.
By placing a custom order, you understand and agree that the item is made specifically for you and may not be eligible for cancellation, return, or refund once production has started, unless there is damage or a clear error caused by us.
5. Orders and Acceptance
After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of the order.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
· Product unavailability
· Incorrect pricing or product information
· Suspicious or fraudulent activity
· Shipping restrictions
· Incomplete or incorrect customer information
· Failure to respond to necessary order confirmation requests
If we cancel an order after payment has been made, we will issue a refund according to our refund policy.
6. Pricing and Availability
All prices are subject to change without prior notice.
We make reasonable efforts to keep product information, pricing, and availability accurate. However, errors may occasionally occur. If an error is found, we reserve the right to correct it and contact you before processing the order.
7. Payment
Payment must be completed before an order can be processed or shipped.
We use secure third-party payment providers to process transactions. Catholic Art House does not directly store full credit card or debit card details on our own system.
8. Shipping
Shipping times and costs vary depending on the destination country, product size, shipping method, and carrier.
Customers are responsible for providing a complete and accurate shipping address. Catholic Art House is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information.
For more details, please refer to our Shipping Policy.
9. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Catholic Art House is not responsible for customs delays or additional fees charged by customs authorities, local postal services, or shipping carriers.
10. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review the Return & Refund Policy before placing an order, especially if you are purchasing a handmade, custom-made, personalized, or made-to-order item.
11. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide photos or videos of the issue.
We will review the case and offer an appropriate solution based on the situation.
12. Intellectual Property
All content on this website, including product photos, text, designs, logos, graphics, branding, and product descriptions, belongs to Catholic Art House or is used with permission.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission from Catholic Art House.
13. Customer Reviews and Submitted Content
If you submit reviews, photos, videos, comments, or feedback to Catholic Art House, you grant us permission to use that content for customer support, website display, marketing, or promotional purposes, unless you request otherwise.
We will not use personal images that clearly identify a customer in advertising without appropriate permission.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Catholic Art House is not responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Our total liability for any claim related to an order shall not exceed the amount paid for that order, unless otherwise required by law.
15. Force Majeure
Catholic Art House is not responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, customs delays, shipping disruptions, strikes, pandemics, war, government restrictions, or carrier service interruptions.
16. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.
By continuing to use our website after changes are posted, you agree to the updated Terms of Service.
17. Contact Information
If you have any questions about these Terms of Service, please contact us at catholicarthouse@gmail.com.